1. Agreement to Terms

By accessing our website or using our services, you agree to be bound by these Terms and Conditions, along with all applicable laws and regulations. These terms apply to all users of our website and customers of our services.

2. Services Overview

Medcare Couriers specializes in the safe and timely transportation of medical and legal documents, as well as other time-sensitive deliveries. We offer various service levels including regular, express, and STAT (urgent) deliveries. Our team is HIPAA-compliant, ensuring that all medical-related information is handled in strict confidence and in accordance with regulatory standards.

3. Eligibility for Use

To use our services, you must be at least 18 years of age and possess the legal authority to engage with Medcare Couriers. By placing an order with us, you confirm that all the information you provide is accurate and complete.

4. Service Limitations

While we strive to deliver packages within the estimated timeframes, there are situations beyond our control (such as weather conditions, traffic delays, or other unforeseen circumstances) that may result in delays. Medcare Couriers will not be held liable for such delays, but we will make every effort to inform our customers in a timely manner and minimize disruptions.

5. HIPAA Compliance and Medical Deliveries

Medcare Couriers is committed to the secure handling, storage, and transportation of protected health information (PHI) in accordance with HIPAA regulations. When transporting medical records, specimens, or any other sensitive medical information, we take necessary precautions to ensure privacy and security. Any misuse of information or unauthorized access will be handled in compliance with HIPAA’s strict guidelines.

6. Pricing and Payments

Our pricing is determined based on the nature of the service (standard or urgent), distance, and any special handling requirements. All payments must be made at the time of booking, unless otherwise agreed upon. Prices are subject to change based on the scope and requirements of the delivery. Any additional costs for modifications or same-day services will be clearly communicated.

7. Order Modifications and Cancellations

If you wish to modify or cancel your delivery, please contact us immediately. Cancellations for same-day or urgent (STAT) deliveries may not be possible once the courier has been dispatched. Modifications to your order, such as changes in delivery address or time, may be subject to additional charges. We recommend that you double-check all details before confirming your order to avoid such costs.

8. Refund and Return Policy

If your package is not delivered within the specified timeframe due to reasons within our control, you are entitled to a full refund. For packages that are delayed due to external factors (e.g., natural disasters, strikes, or roadblocks), we may offer a discount on future services. In the case of non-delivery, please contact our customer service team within 24 hours to initiate a refund process. We will not be held liable for any indirect or consequential losses.

9. Delivery Conditions

For deliveries involving sensitive medical or legal documents, Medcare Couriers will require a signature upon delivery to ensure the package reaches the intended recipient. Customers are responsible for ensuring that someone is available to receive the package. We are not liable for any loss or damage that occurs after the delivery has been made and signed for.

10. Third-Party Services

In some cases, we may collaborate with third-party vendors or services (e.g., delivery partners or payment processors) to fulfill certain aspects of our service. By using our services, you consent to the sharing of necessary data with these third-party providers. Medcare Couriers is not responsible for any actions or omissions by these third-party providers.

11. Customer Data and Privacy

Medcare Couriers collects essential customer data, such as names, email addresses, delivery addresses, and payment details, to process orders. All personal data is securely stored and managed using trusted third-party applications. We do not sell or share customer data beyond what is required for operational purposes (e.g., delivery logistics and payment processing). For more details, please refer to our Privacy Policy.

12. Liability and Disclaimers

Medcare Couriers will take all necessary measures to ensure timely and secure deliveries. However, we shall not be held responsible for any damages, loss of data, profit, or opportunities arising from the use or inability to use our services. Our liability is limited to the value of the service provided or the value of the item being transported, whichever is lower.

The materials on our website and services are provided “as is,” without any warranties, either express or implied. We do not guarantee that our website or services will be free from errors or interruptions.

13. Customer Obligations

Customers must ensure that all packages are adequately prepared and labeled for delivery. It is the customer’s responsibility to provide accurate and complete information, including the correct delivery address and recipient details. Any failure to provide accurate information may result in delays or cancellations, for which Medcare Couriers is not responsible.

14. Governing Law

These Terms and Conditions are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any disputes arising from the use of our services shall be resolved in the state or federal courts of Virginia.

15. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time, with or without prior notice. Any changes will be posted on our website, and continued use of our services after changes are made constitutes acceptance of the updated terms.

16. Contact Information

If you have any questions regarding these Terms and Conditions or our services, please contact us at:

• Phone: 571-240-4775
• Email: [email protected]
• Address: 41880 Inspiration Terrace, Aldie, VA 20105